Policy

Exchange Policy

Last updated: September 16, 2026

LinkUp 5G does not offer returns, refunds, or exchanges for a change of mind. The one exception is a device that arrives genuinely faulty through no fault of your own. This page explains exactly when that applies and how it works.

What this policy covers

We track every device we send out, including which unit went to which order. If a device we shipped to you is genuinely faulty, meaning it has a manufacturing defect it had out of the box, we will exchange it for a replacement of the same product, at no cost to you.

What this policy does not cover

  • Change of mind, wrong choice of device, or no longer needing it
  • Physical or accidental damage, including drops and cracks
  • Water or liquid damage
  • Damage from misuse, or from opening, modifying, or attempting to repair the device
  • Faults reported after the 3-day window

The 3-day window

You have 3 days from the date the courier marks your order as delivered to report a fault. This is not 3 days from your order date. Reports made after this window cannot be exchanged.

How to request an exchange

  • Message us on WhatsApp within 3 days of delivery.
  • Share your order ID or the phone number used to place the order.
  • Send a clear, uncut video showing the fault, and the device’s IMEI number, in the same video.
  • We check this against our own dispatch records for that order to confirm the unit and the fault.
  • Once verified, we arrange the exchange and cover the cost of shipping the faulty unit back to us.

What you receive

A verified genuine fault is exchanged for a replacement of the same product. We do not offer cash refunds or store credit under this policy.

FAQ

Common questions

Straight answers, no fine-print games.

No. We do not offer returns, refunds, or exchanges for change of mind. The only exception is a genuinely faulty unit that we shipped, covered by this policy.

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